Customers may cancel prepaid orders placed directly through navellaperfums.com at any time while the order status is marked "Processing". Cancellation requests can be submitted immediately via the self-service Track Orders portal using your Order ID and 10-digit registered mobile number.
A nominal deduction of 2% will be applied to the total order amount to account for non-refundable payment gateway transaction fees. The remaining 98% refundable balance will be automatically routed back to your original source payment method (UPI, Debit/Credit Card, Net Banking).
Once an order transitions to "Packed", "Shipped", or has been assigned an active courier consignment (AWB) with our logistics partner (iThink Logistics), self-service cancellation is automatically locked. Couriers operating surface road transport cannot intercept shipments in transit.
Due to the personal nature of luxury fragrances and hygiene compliance standards under Indian regulatory guidelines, bottles once delivered and opened cannot be returned or exchanged.
In the unlikely event that you receive a package that is physically damaged in transit, leaking, or contains incorrect items, please contact our support desk within 48 hours of delivery with unboxing photographic evidence at naavyainovations@gmail.com. Upon verification, a full complimentary replacement will be dispatched at no extra charge.
Once an eligible cancellation or refund is processed by Navella Perfums:
Orders placed via our Amazon brand store links are governed strictly by Amazon India's Return and Refund Policies. Cancellation and return requests for Amazon-fulfilled orders must be managed through your Amazon account.